Frequently Asked Questions

Have a question? Here are the answers to some common enquiries from customers.
I have a breakdown on my line, can I hire a machine for a day while it gets fixed?
Of course, we offer hire periods from as little as 24 hours, and you’re able to extend your hire if your repair takes longer than expected.
Do I have to collect the machinery from your warehouse in Marrickville?
While you’re welcome to, we also offer local door-to-door delivery and Australia-Wide courier delivery.
Do you supply places around Australia outside of Sydney?
Yes we do; we’ve opened a second warehouse in Melbourne and we offer Australia-Wide delivery via a courier service.
My container isn’t straight sided, do you have a labeller that will work with our non-cylindrical container?
Yes we do; there’s a few options depending on the container and amount of unit’s you’re producing. We’re happy to discuss multiple options based on personal requirements.
The chuck liner on my capper is just wearing away, do you have another material or adjustment you can make?
We have several different materials for you to choose from and hardness ratings (duro). For some applications, you may decide to stay with a softer material to minimise scuffing of your product, even if it does wear faster. Packserv can help you with selecting the right solution for you.
How many machines can I run off your PA-TM325?
The compressor will run at a given rate nominally equivalent to 3 machines. This said, if you are using machines that demand more air, this may have an impact on how many machines you can run. The other major factor is the length of airline between compressor and machine. This can be a factor in the ability to supply the equipment with enough compressed air. Packserv has a number of strategies to overcome these issues should they arise
I need to print batch codes onto my label prior to it being applied, do you have a labeller that can do this?
Yes. We have several labelling options that allow you to print onto the label while it is in the labelling machine, immediately prior to it being applied to the product. Give Packserv a call to discuss your application.
My label is dark in colour, do you have a thermal printer that can print in different colours?
Yes. We typically offer ink jet printers for batch printing and while the standard colour is black, we have a yellow-gold colour which looks great on dark packaging.
I have black and white bottles, do you have a printer that is neither black or white?
Yes. Our machines are typically set up for black or yellow-gold but there are a wide variety of coloured inks available. There is usually a cost for setup, which involves flushing out the old colour and setting the new one.
Do you service machines or only hire?
We have technicians that can service product as well as provide you a rental solution. There may be situations where we can service your machine and provide you a rental replacement, so you can keep producing in this period.
I’m based in Perth, how long does it take to get a machine to me?
We have an office in Melbourne as well as Sydney, so it will depend on what items you need and whether it can be air or road freighted, but we service many customers in the west.
Is it okay to wash down my filling machine?
Yes. The wetted parts of the AV series filling machines are made from 316 grade stainless steel and food grade materials. Wash down is a normal part of the process for which all the wetted parts can be removed without tools and sent away for wash with the hoses. Packserv can also provide you a spare set of wets as part of the rental program so that you can keep a clean set to make the change over process quick and easy.
I’m having an issue with one of my machines, but I’m 2 hours out of Sydney, how can I get someone to have a look at it?
We have service technicians and vans who come to you to review your machines if they need repair. If we have something in stock that completes the same function, we can bring one in the van and if the problem requires more attention, we can rent you a unit while yours is repaired.
How do I set the machines up after I receive them?
We have quick set up guides and operation manuals which we can send, trained technical staff you can call or we can organise a site visit. We also recommend that you utilise the time with the technicians when they drop off or pick up the equipment.
If you’re shipping the machines to me, do I wrap them back on a pallet to ship back to you?
We provide the product in crates for shipping and ask that you put these crates aside and use them for the return trip. Failure to properly package the equipment for freight can be an expensive bill, especially when it is easily prevented.
Do I have to book my own courier?
You have the option to use your own courier or we can organise it for you. If you use your own courier, you must include insurance. You can also pick the equipment up yourself, providing the equipment is secured in the vehicle and not on the back of a ute, where it may be exposed to the weather and theft. While in transit, the care of the machine is your responsibility
If I hire a printer from you, where do I get the ink and solvent?
Packserv can provide all the consumables for the ink jet printer in addition to servicing and spare parts. If you have specific needs for machine set up, we can also assist with this.
Can anyone set up one of your ROPP cappers? Is it difficult?
The setup of this machine is technical and if you are not trained in this area, you can waste a lot of time in set up and incur waste in damaged or incorrectly capped bottles. If you have more than one line of products we can provide you an additional head and stand to maintain the settings in between runs and make change over far simpler.
I’m filling flammables, can I use a conveyor?
You will have to review your companies safety guidelines and the product MSDS, as the conveyor is run with an electric motor. We can provide an air motor to operate the conveyor, but this does not cover issues of static discharge that may in turn be an ignition point. We would have to review this application with you to gain an answer.
Is there a minimum hire period?
Typically 1 week but there are no set contract periods, so you can use the machine for as long or as short a period as required.
Can you train my staff to use this machinery safely?
Yes. Our technicians can provide training for you and your staff, either at our premises or yours.
Is there any long-term hire discounts?
If you are planning to hold the equipment for a long period, we offer a tiered discount structure, making it more economical the longer you use it. If you mix the machine type over time and you remain a continuous Packserv customer, we can maintain the discount for the rental period as you upscale your business.
Can you deliver interstate?
Yes. We already have a lot of interstate customers that we look after on a short and long term perspective. Location is not an issue.

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